Terms & Conditions — slo88

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context requires otherwise:

2.1 Age Requirement. You must be at least 21 years of age to register an Account, deposit funds, place wagers, or claim bonuses on the slo88 Platform. slo88 enforces a strict 21+ policy consistent with responsible gaming best practices. Any Player found to be under 21 years of age will have their Account immediately suspended, all pending withdrawals cancelled, and any Balance held pending investigation and potential return of deposited funds in accordance with applicable regulations.

2.2 Geographic Eligibility. The Platform is primarily operated for and targeted at players in Indonesia. By registering an Account, you confirm that accessing and using online gambling services is not prohibited under the laws applicable to you personally based on your location, nationality, or place of residence. It is your sole responsibility to ascertain whether your use of the Platform is lawful in your jurisdiction.

2.3 Prohibited Persons. The following individuals are not permitted to hold an Account or place wagers on the Platform:

• Persons under 21 years of age;
• Employees, contractors, directors, or agents of slo88 or any of its affiliated entities or gaming software suppliers;
• Immediate family members (spouse, parent, child, sibling) of the above;
• Persons who have previously been permanently self-excluded from the Platform;
• Persons acting on behalf of another individual (proxy betting is prohibited);
• Any person in a jurisdiction where access to the Platform is expressly prohibited by local law.

3.1 Registration Process. To access the full features of the slo88 Platform, including deposits, wagering, and withdrawals, you must complete the Account registration process by providing accurate, current, and complete information as requested. This includes your legal full name, date of birth, Indonesian national identity number (NIK from KTP or passport number), valid email address, and mobile phone number.

3.2 One Account Per Person. Each individual may hold only one Account on the slo88 Platform. Registration of multiple Accounts by the same individual — whether under the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited. If duplicate Accounts are detected, slo88 reserves the right to suspend all associated Accounts, merge them, and void any Bonus Funds or winnings derived from the duplicate Account.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or any two-factor authentication (2FA) codes with any third party. slo88 will not be held liable for any loss arising from unauthorised access to your Account resulting from your failure to maintain credential security. You should notify slo88 immediately via live chat if you suspect your Account has been accessed without your authorisation.

3.4 Accurate Information. All information provided during registration and at any subsequent point must be truthful and accurate. slo88 reserves the right to request updated documentation at any time. Providing false or misleading information constitutes a material breach of these Terms.

4.1 Mandatory Verification. All Players must complete KYC verification before any withdrawal request can be processed. slo88 may also require KYC completion at any point during the Account lifecycle, including prior to processing large deposits or after detecting unusual account activity.

4.2 Documents Required. KYC verification requires submission of the following documents:

• Proof of Identity: A clear photograph or scan of your Indonesian National Identity Card (KTP) or valid passport showing your full name, date of birth, photograph, and identity number;
• Proof of Age: The above identity document also serves as proof of age, confirming that you are 21 years or older;
• Proof of Payment Method: A screenshot or photograph confirming that the bank account or e-wallet used for deposits is registered in your own name (matching the name on your identity document).

4.3 Processing Time. slo88 aims to complete KYC review within 24–48 hours of receiving all required documentation during WIB business hours. Complex cases may require additional time.

4.4 Right to Refuse. slo88 reserves the right to refuse, delay, or suspend an Account where KYC requirements cannot be satisfactorily fulfilled, where documents appear fraudulent, or where the Player's identity cannot be confirmed to the required standard.

5.1 Supported Deposit Methods. slo88 accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata (bank transfers), and OVO, DANA, GoPay, ShopeePay, and LinkAja (e-wallets). The availability of specific payment methods may vary over time.

5.2 Minimum Deposit. The minimum deposit amount is Rp 25.000. Maximum deposit limits may apply per transaction or per day and will be displayed at the point of deposit.

5.3 Currency. All deposits are accepted and credited in Indonesian Rupiah (IDR). slo88 does not charge currency conversion fees. Any conversion fees applied by your bank or e-wallet provider are outside slo88's control and are your sole responsibility.

5.4 Own Funds Only. You must only deposit funds from a payment account registered in your own name. Deposits from third-party accounts — including accounts belonging to family members — are not permitted. slo88 will reverse any such deposit and may suspend the Account pending investigation.

5.5 Processing Times. Most deposits are credited to your slo88 Balance instantly. In rare cases, bank transfer deposits may take up to 30 minutes during peak periods. If a deposit has not been credited after 60 minutes, contact slo88 customer support with your transfer receipt.

6.1 Withdrawal Eligibility. Withdrawals are only available to Players who have completed KYC verification and who are withdrawing to a payment account registered in the same name as their slo88 Account. Withdrawals are processed to the same payment method used for the most recent deposit where technically possible.

6.2 Minimum Withdrawal. The minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits per transaction and per day may apply and will be communicated in the cashier section of your Account.

6.3 Processing Time. slo88 aims to process withdrawal requests within 5–15 minutes for verified Accounts during WIB business hours (08:00–22:00 WIB). Requests submitted outside these hours will be processed at the start of the next business period. Withdrawals for unverified or partially verified Accounts may be subject to additional review.

6.4 Withdrawal of Bonus Winnings. Winnings derived from Bonus Funds may only be withdrawn once the applicable Wagering Requirement has been fully met. Any attempt to withdraw before meeting the Wagering Requirement will result in the forfeiture of all associated Bonus Funds and bonus-derived winnings.

6.5 Withdrawal Refusal. slo88 reserves the right to delay or refuse a withdrawal where: (a) KYC has not been completed; (b) the withdrawal triggers an anti-money-laundering review; (c) there is a suspected breach of these Terms; or (d) the Account is under investigation. slo88 will communicate the reason for any delay as promptly as practicable.

7.1 General. slo88 offers a range of promotional bonuses including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to the Indonesian calendar (including Idul Fitri / Lebaran, Ramadhan, and Indonesian Independence Day campaigns). Each promotion is subject to its own specific terms in addition to the general bonus terms set out in this clause.

7.2 Wagering Requirements. Unless expressly stated otherwise, all Bonus Funds are subject to a wagering requirement of at least 15x (fifteen times) the bonus amount before any resulting winnings may be converted to Real Money Funds and withdrawn. The exact wagering multiple applicable to any specific promotion will be stated in that promotion's individual terms.

7.3 Eligible Games. Not all games contribute equally toward meeting wagering requirements. Live casino games (baccarat, blackjack, roulette) typically contribute 10% of each bet placed. Slots typically contribute 100%. Sportsbook bets may contribute at a rate between 50% and 100% depending on the odds and market. Specific contribution rates will be detailed in each promotion's terms.

7.4 Bonus Expiry. Bonus Funds and any associated wagering requirements expire within 30 calendar days of the bonus being credited to the Account, unless an alternative expiry period is stated in the relevant promotion's terms. Expired Bonus Funds and unmet wagering requirements are forfeited automatically.

7.5 One Bonus at a Time. Players may only hold and work toward one active bonus at a time, unless explicitly stated otherwise in a specific promotion. Depositing while an active bonus is in progress will not trigger an additional bonus unless the Player has first opted out of the current active bonus (which will result in forfeiture of the bonus and any bonus-derived winnings).

7.6 Abuse Prevention. slo88 reserves the right to void any bonus, withhold related winnings, and suspend an Account where there is evidence of bonus abuse, arbitrage, low-risk betting strategies designed to clear wagering requirements without normal gameplay risk, or collusion between multiple players to exploit a promotion.

8.1 Game Rules. Each game offered on the slo88 Platform is governed by its own individual rules provided by the originating game studio (including Evolution Gaming, Pragmatic Play, PG Soft, Spribe, NetEnt, Microgaming, and Play'n GO). Players are responsible for reading and understanding the rules of each game before placing wagers. slo88 accepts no liability for losses arising from a Player's misunderstanding of game rules.

8.2 Prohibited Conduct. The following conduct is strictly prohibited and will result in immediate Account suspension, forfeiture of Balance, and potential legal action:

• Using automated betting software, bots, AI tools, or scripted systems to place wagers;
• Exploiting software errors, display bugs, or game malfunctions to obtain an unfair advantage;
• Colluding with other players, dealers, or any third party to manipulate game outcomes;
• Engaging in any form of fraud, money laundering, or using the Platform to process proceeds of crime;
• Placing wagers using stolen, unauthorised, or disputed payment instruments;
• Attempting to reverse-engineer, decompile, or otherwise access the Platform's source code or proprietary systems.

8.3 Malfunctions. In the event of a game malfunction, disconnection, or technical error that affects the outcome of a wager, slo88 reserves the right to void the affected round and return the wager amount to the Player's Balance. "Malfunction voids all pays and plays" applies across all games. slo88 is not liable for any winnings or losses that arise from a malfunction.

8.4 Sportsbook Integrity. slo88 monitors all sports betting activity for unusual patterns that may indicate match-fixing, suspicious betting syndicates, or other integrity violations. Where such activity is detected, slo88 reserves the right to void the relevant bets, withhold associated winnings, and report the matter to the relevant sports integrity authorities.

9.1 Commitment. slo88 is committed to promoting responsible gaming and providing tools that help Players maintain control over their gambling activity. Gambling should be an enjoyable form of entertainment. If gambling ceases to be enjoyable or begins to negatively affect your financial situation, relationships, or mental wellbeing, please use the tools available in your Account settings or contact support immediately.

9.2 Available Tools. Every slo88 Account includes the following responsible gaming tools, accessible at any time from the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Session Time Limits: Set a maximum continuous session duration after which you will be automatically logged out.
• Reality Checks: Configure on-screen notifications at intervals of your choice reminding you of total session time and net win/loss for the session.
• Cooling-Off Period: Take a temporary break from the Platform of between 24 hours and 6 weeks. During a cooling-off period, the Account remains open but wagering, deposits, and bonus claims are suspended.
• Self-Exclusion: Permanently exclude yourself from the Platform. A self-exclusion request takes effect within 24 hours and cannot be reversed for a minimum of 12 months.

9.3 Seeking Help. If you believe your gambling may be causing harm, we encourage you to seek support. slo88's 24/7 support team can assist you in setting up any of the above tools immediately via live chat. Please also visit our dedicated Responsible Gaming page for additional resources and guidance.

10.1 Ownership. All content on the slo88 Platform — including but not limited to the slo88 brand name, logo, website design, text, graphics, software interfaces, game assets, and data feeds — is the intellectual property of slo88 or its licensors and is protected by applicable intellectual property laws.

10.2 Licence to Use. slo88 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gambling activity in accordance with these Terms. This licence does not permit you to: reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without the prior written consent of slo88.

11.1 Privacy Policy. slo88's collection, use, storage, and processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you acknowledge that you have read and agree to the Privacy Policy.

11.2 Data Use. Personal data collected during Account registration and KYC verification is used for the purposes of identity verification, payment processing, fraud prevention, responsible gaming monitoring, and improvement of the Platform. slo88 does not sell Player personal data to third parties for marketing purposes.

12.1 Platform Availability. slo88 does not guarantee that the Platform will be available at all times without interruption. Scheduled maintenance, unplanned outages, third-party infrastructure failures, and regulatory requirements may cause temporary unavailability. slo88 will use reasonable efforts to minimise downtime and will communicate scheduled maintenance in advance where practicable.

12.2 Exclusion of Liability. To the maximum extent permitted by applicable law, slo88 shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from or related to your use of the Platform, including but not limited to: loss of winnings due to technical failure; loss of data; or losses arising from your reliance on information provided on the Platform.

12.3 Gambling Risk. All gambling involves financial risk. slo88 does not guarantee any particular outcome from any wager. By placing bets on the Platform, you accept that you may lose some or all of the funds you wager. Play within your means.

12.4 Cap on Liability. Where liability cannot be excluded by law, slo88's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount of Real Money Funds deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

13.1 Governing Law. These Terms & Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the jurisdiction in which slo88 holds its international online gaming licence.

13.2 Dispute Resolution. In the event of any dispute between you and slo88 relating to the Platform or these Terms, you should first contact slo88 customer support via live chat to attempt to resolve the matter informally. slo88 commits to responding to all formal dispute notifications within 5 WIB business days.

13.3 Binding Arbitration. If a dispute cannot be resolved informally, the parties agree to submit the dispute to binding arbitration conducted under the rules of a mutually agreed international arbitration body. The seat of arbitration shall be determined by slo88's licensing jurisdiction. The arbitration shall be conducted in the English language.

13.4 Class Action Waiver. You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding against slo88.

14.1 Right to Amend. slo88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform at least 7 calendar days before the changes take effect, except where immediate changes are required by law or regulatory obligation.

14.2 Continued Use. Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must immediately cease using the Platform and may request account closure and withdrawal of any available Balance by contacting customer support.

14.3 Version History. The current version of the Terms, together with its effective date, is always available at https://slo88.app/terms-conditions. slo88 recommends that you review the Terms periodically to stay informed of any updates.

15.1 Customer Support. For general queries, account assistance, bonus questions, and responsible gaming tool requests, slo88's customer support team is available 24 hours a day, 7 days a week via live chat on the Platform. English-language service is provided as standard; Indonesian-speaking agents are also available.

15.2 Formal Notices. For formal legal correspondence, written notices, or official dispute notifications, please contact slo88 by email at the address displayed in the footer of this website. Formal notices sent by email will be acknowledged within 5 WIB business days.

15.3 Email Display. slo88's contact email address is displayed as plain text on this website to protect against automated harvesting. The address is: support at slo88 dot app.